Cheerful "BAM"blings

Of What's-Her-Face

Seven Things I Learned Working at Christian Care Ministry

A few years ago when I quit McDonald’s, I wrote a blog about 5 things I learned while I was working there. So now that I’m no longer working at CCM, I figured it would be appropriate to do the same type of blog for that job!

To sum it up, CCM is a healthcare sharing ministry for Christians that has a large location in Melbourne, Florida, a smaller location in Illinois and recently opened up one in Colorado. Our Illinois department basically dealt with incoming bills by getting them to the right department and then processing them, which required a lot of focus with minimal distractions. Many employees of CCM are remote employees and work from their own homes.

I first started working at Christian Care as a temp in June 2014; I became the main mail sorter and worked at that for 9 months. In March of 2015, I got hired on full-time and started doing more computer work. In October of 2016 I transitioned to working from home, which I loved… but the work I knew how to do was growing scarce, and my attempt to learn one of the more complicated tasks proved to be much harder than I expected. So they switched me to a seasonal department in December, and when the work ran out in January I was let go.

So after my total of 2 years and 7 months working there, here are 8 things I learned in the office!

  1. The Importance of Community
    It was understood that having many remote employees meant that it was probably going to be harder for them to feel connected to the rest of the workers. Even our smaller office felt out of touch from the larger location at times. So the leaders tried to find ways for everyone to stay connected as a community in spite of the distance!

    – We gathered for chapel every Thursday and had devos every Tuesday
    – We had food and fellowship day once a month and all our remote area employees commuted in
    – There were email groups for prayers and praises
    – There were walking, baking and decorating contests throughout the year
    – Christmas brought Secret Santas and “Random Act of Kindness” challenges to get to know employees you didn’t know well
    – Skype, videos, pictures, conference calls and emails were utilized to bring everyone together at various times

    I loved the creativity that led my co-workers and I to make friends with each other and with those that we worked with on the other side of the country. Since the work was often very isolating, it was great to have so many technological and face-to-face outlets for making connections.

  1. How to Use the Right Hand Keypad
    One of the most practical things I learned while working at CCM was how to use the numeric keypad on the side of my keyboard. I had never had a need to type so many numbers before, and was not particularly fast at the keys on the top of the alphabet. So with the speedy data entry I needed to complete, I was forced to learn how to use the numbers on the side… and it wasn’t long before I was an expert at typing away with phone numbers, socials and certification numbers!

  1. Ask Questions
    My learning style is what I’m gonna call “instructional hands on with a guide”; I like being told what to do and then trying to do it while somebody watches me to make sure I’m doing it right. Attention to detail was very important in my work, so in order to learn exactly what I needed to do, it was important that I was able to ask questions.

    If you give me the ability to do written communication, I’ve realized that I can be a bit overwhelming with how long and rambly my emails/texts/Facebook messages are. I’m sure I annoyed my supervisors several times with how much I pestered them with questions until I learned how to condense and figure things out on my own. 🙂 But they were very patient, and the “make sure you know that you’re doing it right” mentality served me well. There were times when I had to figure things out based on my own expertise, but knowing when to ask questions and being willing to do the work to get the answers I needed saved me from a lot of mistakes.

  1. I Enjoy Simplistic Work
    As someone who has never had a dream job or a career plan, it’s nice to find something I like to do, and there were 3 distinct times where I had the kind of work that made me say “I enjoy doing this every day”.

    The first was the mail table. I liked physically handling the mail, I liked the organization of it, I liked having to rush to get it done and the satisfaction of getting through a Monday; I liked gaining enough of an expertise on it that I got to train the newbies; I liked knowing the answer to where a document went, and having a partner to sit next to and chat with.

    After that, I moved to the computer and became in charge of multiple tasks: indexing documents, sorting out the faxed documents, printing medical CDs, logging in received checks, and being the back-up mail person. Occasionally having so many responsibilities was a little stressful because I have a tendency to procrastinate, but I also loved the variety of jobs and the satisfaction of completing all of it.

    Lastly, I learned the task of “keying in RXs”, which was processing prescription costs. They were more complex than indexing, but their consistency made it easy to learn the ropes; they were interesting enough to not be monotonous, but routine enough that I could listen to music and still focus on them.

    Those 3 different phases of my work were times that I really enjoyed. I like the feeling of doing something that I know really way, and I like simplistic organizational tasks. So hopefully in the future I can find jobs that let me do the same kinds of things!

  1. My Handwriting Is Really Recognizable
    Since I did mail I had things that I wrote on, so people who did mail alongside me caught onto what my handwriting looks like. Which meant that, during our Secret Santa’s, I had to try and disguise my handwriting on cards and such by writing in different fonts or using my right hand.  But even when I did that, there were people who could always recognize that it was mine. So whether that means that they have good eyes for handwriting or that my writing is so distinctly “me” (and if it’s the former whether it’s a compliment or not), I am not sure. But I will have to come up with some new tricks in case this type of thing happens in the future. *starts collecting magazines and newspapers for cutting out words*

  1. Take The Initiative
    Being in the new job, it took me a while to feel the freedom to jump in with chitchat or share during devos without being specifically addressed. So when I started to feel myself getting closer with my co-workers and finding my place in the group settings, I wanted to get into the practice of taking the initiative.

    I’ve been working on improving my friendships the last few years, and “initiative” is one thing I’ve been focusing on. So I tried to send people emails to thank them if they said or did something encouraging. I tried to tell people what I appreciated about them when I thought of it. If I had an idea to make another person laugh, I tried to follow through on it. I am not always the best at conversing with people I don’t know super well, but remembering that I was half of the relationship helped my perspective. I made some great friends at CCM, mostly because they are super nice people and take the initiative themselves… but I am glad that I put the effort in that I did because I know we’ll still get together as friends even though we’re no longer co-workers.

  1. Stop Being Afraid
    Another thing I was focusing on the last few years was to not NOT do something because I was afraid. Not that I had to do everything that was scary, but if fear was the only thing holding me back, I had to find another reason or go through with it. I didn’t live by that entirely (there are lots of things I wish I had done or need to work on) but it did help me a couple of times. I had several opportunities to lead activities and teams during my time at CCM, and I enjoyed jumping into those even though it was a little intimidating.

    The thing I learn about not being afraid is that it doesn’t mean whatever I do is going to be perfect; being courageous doesn’t always pay off with a flawless performance or without being rejected. But taking that step and being willing to accept the outcome of the risk is something I can always learn to be better at. It’s something I’m going to keep in mind in the future, because even when I audition for plays or jump into a temporary job offered to me or initiate a conversation with someone who intimidates me, being willing to do it even if I make mistakes will help me become more courageous anyway. And that’s worth it.


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